Our Customers
PetBae Transforms Its Customer Engagement with ZIWO
PetBae, the go-to platform for pet lovers across the UAE, transformed its customer support operations with ZIWO at the core. Thanks to real-time performance dashboards, direct agent monitoring, and comprehensive reporting, PetBae enhanced its agent productivity, achieved a higher CSAT scores, and significantly reduced operational costs.
PetBae Testimonial
- Customer support operations at PetBae are powered by ZIWO.
- Agent productivity is increased through real-time performance dashboards.
- Service quality is ensured through direct agent monitoring.
- Operations are streamlined using comprehensive reporting tools.
- With ZIWO, the following results were achieved: enhanced agent productivity, higher CSAT scores, and a significant reduction in operational costs.
Features
ZIWO Features used by PetBae
Real-time Management
Hybrid call center
Agent Statistics
Live Dashboard
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