The AI Contact Center Platform for High-Performance Teams

Deliver exceptional service across voice and WhatsApp. Automate workflows, empower your agents, and monitor performance in real time with ZIWO, the trusted cloud contact center for the MENA region.

ZIWOprofessional service provider that handles outgoing phone calls

Enabling the success stories of so many companies.

Before ZIWO, teams often tell us…

“We’re losing too much time switching between tools and channels.”

“We don’t have clear visibility on team performance in real time.”

“We can’t consistently measure call quality or coach agents fairly.”

“Customers expect fast answers on WhatsApp and phone and we’re struggling to keep up.”

Why Fast-Growing Teams Choose ZIWO

Cloud-based

High-quality voice

Deployed in minutes

Crystal-Clear Voice Quality add_circle_outline

Unified Omnichannel Experience add_circle_outline

Built for CRM Integration add_circle_outline

Real-Time Intelligence add_circle_outline

Omnichannel Contact Center – All Conversations in One Place

Your customers expect fast, consistent support. ZIWO brings voice and WhatsApp together in a single workspace, so agents never switch screens or lose context.

Unified inbox for every channel

Smart routing & prioritization

Complete customer interaction history

Real-time SLAs and agent monitoring

WhatsApp Business API integration

Conversation transfer with full customer context

Automated Workflows & Chatbots to Boost Efficiency

Automate repetitive actions, qualify leads, route calls, and deliver 24/7 customer support, all without coding.

50+ Ready-to-Use Connectors

Pre-Designed Workflow Stories

AI Chatbot for FAQ & lead qualification

Event-Based Triggers

24/7 customer service automation

Custom routing logic and conditions

Elevate Your Customer Experience With AI Insights

ZIWO Intelligence adds AI dashboards, automated scoring, and sentiment analysis, giving supervisors everything they need to understand conversations instantly and coach agents with confidence.