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Call Center Software
The Leading Cloud Contact Center Software in the Middle East.
Business Phone System
A scalable business phone system for every company.
Omnichannel
Manage all you Voice, WhatsApp conversations seamlessly in one place.
Workflows
Streamline your end-to-end customer experience with ZIWO Workflows.
Ziwo AI
Transform the way you manage calls and customer interactions with ZIWO AI
Revolutionize Your Contact Center with ZIWO AI
Transform the way you manage calls and customer interactions with ZIWO AI. From actionable insights to automation that simplifies your processes, our solution is crafted to deliver measurable ROI and operational excellence.
Enabling the success stories of so many companies.
Built in MENA, for MENA
The only Artifical Intelligence (AI) solution crafted on demand, hosted locally, and fully customizable to boost performance & ROI. ZIWO AI is designed to handle Arabic dialects, including Saudi and Emirati, while seamlessly integrating into your ZIWO ecosystem.
Features That Drive Success
Sentiment Analysis
Understand customer emotions to boost satisfaction
Call Tagging
Categorize calls effortlessly for trend analysis
Call Translation
Break language barriers for effective management and communication
Call Transcription
Ensure compliance and create searchable call records
Call Summary
Get the key takeaways from every call, instantly
Language Detection
Filter calls efficiently with automatic language identification
Integrations
Integrated to the best help desks and CRMs
Connect your tools, connect your teams. With over 15 apps already available in our directory, your team’s favourite tools are just a click away.
Why Choose ZIWO AI?
Actionable Insights in Real-Time
Process calls instantly post-call to trigger workflows or sync with your CRM for immediate results.
Seamless Integration
Embedded within the ZIWO ecosystem for end-to-end automation and improved efficiency.
Local Expertise, Global Standards
Tailored to the needs of businesses in the MENA region, with full support for Arabic dialects and compliance with local regulations.
AI That Adapts to You
Customizable features like Call Summaries, Sentiment Analysis, and Tagging designed for your specific needs.
End-to-End Value for Your Business
Analyze calls to improve Quality Management and streamline performance reviews.
Trigger WhatsApp alerts and escalate workflows automatically based on sentiment or tags.
Sync insights with CRM tools like Salesforce and Zoho to enhance decision-making.
Join hundreds of companies that are willing to talk to their clients.
Cloud telephony and call center software deployed instantly