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Call Center Software
The Leading Cloud Contact Center Software in the Middle East.
Business Phone System
A scalable business phone system for every company.
Omnichannel
Manage all you Voice, WhatsApp conversations seamlessly in one place.
Workflows
Streamline your end-to-end customer experience with ZIWO Workflows.
Ziwo AI
Transform the way you manage calls and customer interactions with ZIWO AI
Boost Operational Efficiency with ZIWO’s BPO Solutions
Business Process Outsourcing (BPO) firms need reliable, scalable solutions to handle high volumes of customer interactions. ZIWO’s cloud-based contact center platform is designed to enhance operational efficiency, improve service delivery, and manage client relationships effectively.
Enabling the success stories of so many companies.
High-Volume Communication Management
ZIWO handles the demands of BPO operations
As your business grows, ZIWO scales with you allowing you to expand your operations without worrying about infrastructure limitations.
Manage voice, WhatsApp, and other communication channels from a single interface, providing a unified customer experience across all touchpoints.
Automate routine tasks, such as appointment scheduling and follow-ups, allowing agents to focus on client relationships.
Performance Monitoring and Optimization
ZIWO offers tools to optimize BPO operations
Access detailed analytics on call performance and campaign effectiveness, helping you make informed decisions and refine your strategies.
Generate detailed reports to track KPIs and make data-driven decisions that enhance service delivery.
Tailor services to meet the unique needs of each client, ensuring personalized and effective solutions.
Supporting your Business Anywhere you want to go
"IBT, a leading Middle East BPO, grew from 2 people in 2009 to over 200 across multiple countries. Partnering with ZIWO since 2015, they improved CSAT scores by 90%, boosted revenue by 10%, and enhanced productivity with ZIWO’s cloud-based solution and Z-Dialer. Exceptional support was key to their success."
Join hundreds of companies that are willing to talk to their clients.
Cloud telephony and call center software deployed instantly
Why BPO Firms Choose ZIWO
Reliability
With 99.99% uptime, ZIWO ensures continuous service, critical for BPO operations.
Global Reach
Expand your business with ease by provisioning local numbers in new markets, making it easier to connect with customers around the world.
24/7 Support
Our dedicated support team is always available to help you overcome challenges and ensure that your operations run smoothly.
Integrations
Integrated to the best help desks and CRMs
Connect your tools, connect your teams. With over 15 apps already available in our directory, your team’s favourite tools are just a click away.
Join hundreds of companies that are willing to talk to their clients.
Cloud telephony and call center software deployed instantly